Mealknight collects the following data from these sources: 1. Data provided by users. This includes: Account information: We collect data when users create or update their Mealknight accounts, or place orders via guest checkout features. This includes first and last name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), user settings (including accessibility settings), and loyalty program information for Mealknight partners.
For drivers and delivery persons, this also includes vehicle or insurance information, emergency contact information, and evidence of health or fitness to provide services using Mealknight apps. Background check information (drivers and delivery persons): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by Mealknight service providers. Identity verification documents and photos: This includes government issued identification such as driver’s license or passports (which may contain identification photos and numbers, date of birth, and gender), and user-submitted photos such as selfies and profile pictures. Demographic data: We collect demographic data such as birth date/age, gender or occupation when necessary to enable certain features, or provide access to age-restricted products or services. For example, we collect users’ date of birth or age to verify eligibility to use Mealknight Cash or Mealknight Money, or when they purchase alcohol or cannabis products. We also collect or infer (using first name) gender information to enable female or non-binary users to designate their preference for providing or receiving services to/from female or non-binary users, as well as for marketing and advertising.
We also collect demographic data, such as age group and household composition, through user surveys. User content: We collect data (including chat logs and call recordings) when users contact Mealknight customer support, provide ratings or feedback for users, restaurants or merchants, use features that enable users to upload content or submit recordings (including in-app audio recordings or dashboard cameras recordings), or otherwise contact Mealknight.
Travel information: We collect travel itinerary information, including times and dates of upcoming flight, lodging or car rental reservations, from users of our Mealknight Travel feature. We collect such information when users manually input their information into their Mealknight Travel itinerary.
2. Data created during use of our services. This includes: Location data (driver and delivery person): We collect precise and approximate location data from drivers’ and delivery persons’ mobile devices when the Mealknight app is running in the foreground (app open and on-screen) or background (app open but not on-screen). Location data (riders and order recipients). We collect precise and/or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings.
Mealknight collects such data from the time a ride or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how riders and order recipients can enable precise location data collection.
Riders and order recipients may use the Mealknight apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the Mealknight apps. For example, a rider who has not enabled precise location data will have to manually enter their pickup address.
In addition, precise location data collected from a driver’s device during a trip is linked to the rider’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and receipt generation. Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop off addresses, distance traveled and items ordered, such as food, prescription drugs or other delivery items); and payment transaction information (such as a restaurant’s or merchant's name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
This also includes information provided by users when placing their order, such as their allergies information. . Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity. Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data. Communications data: We collect data regarding communications between users that are enabled through Mealknight’s apps. This includes communication type (phone, text or in-app message), date/time, and content (including recordings of phone calls solely when users are notified of the recording in advance).
3. Data from other sources. These include: users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user. Mealknight account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts (such as Enterprise Customers). users or others providing information in connection with claims or disputes. Mealknight business partners through which users create or access their Mealknight account, such as payment providers, social media services, or apps or websites that use Mealknight’s APIs or whose APIs Mealknight uses. Mealknight business partners in connection with debit or credit cards issued by a financial institution in partnership with Mealknight to the extent disclosed in the terms and conditions for the card. service providers who help us verify users’ identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements. insurance, vehicle, or financial services providers for drivers and/or delivery persons. partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company). publicly available sources. marketing partners and service providers, including banks in connection with cash back programs, and data resellers. law enforcement officials, public health officials, and other government authorities.
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